Tayside Valuation Joint Board hopes that your business with the Assessor and Electoral Registration Officer has been transacted in a polite and efficient manner, as well as in line with the law relating to these Local Government functions.
In the field of local taxation the Assessor cannot always bring about the outcome you would wish but Tayside Valuation Joint Board is concerned that your case should be dealt with knowledgeably, fairly, and above all, courteously.
View the Complaints Handling Procedure
View 2025 – 26 Annual Complaints Report
View 2024 – 25 Annual Complaints Report
View 2023 – 24 Annual Complaints Report
View 2022 – 23 Annual Complaints Report
View 2021-22 Annual Complaints Report
View Complaints Report 2025 – 26 Q1 (April – June)
View Complaints Report 2025 – 26 Q2 (July – September)
View Complaints Report 2025 – 26 Q3 (October – December)
View Complaints Report 2025 – 26 Q4 (January – March)
View Guide to Making a Complaint
If however you wish to lodge a complaint about the way your case was handled or about an individual member of staff, please use the online complaint form below.
A senior member of my staff will investigate your complaint and you will be informed of the outcome. Your complaint and the result of the investigation will also be reported to the Tayside Valuation Joint Board.
If you have completed Tayside Valuation Joint Board’s complaints procedure and remain dissatisfied, you may refer the complaint to the Scottish Public Services Ombudsman (SPSO) by phone (0800 377 7330), or by using the SPSO Contact Us Page
Alternatively, you may ask your local councillor, MSP, or any person you regard as suitable to contact the SPSO on your behalf.
If you are dissatisfied with the way in which Tayside Valuation Joint Board, the Assessor or the Electoral Registration Officer has collected, used, shared or otherwise processed your personal information, you may submit a data protection complaint using the complaints form below or by contacting our Data Protection Officer.
Data protection complaints will be considered separately from the Scottish Public Services Ombudsman (SPSO) complaints process where appropriate and will be investigated in accordance with relevant data protection legislation.
We will acknowledge receipt of your complaint and advise you of the outcome following investigation.
If you remain dissatisfied with our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Telephone: 0303 123 1113
https://ico.org.uk/make-a-complaint/
ONLINE COMPLAINT FORM
If you have a complaint about the service you have received from us, please complete the form below.